Effective Date: [21/06/2024]
1. Overview
EMS Digital Solutions (PTY) LTD offers only downloadable products. We aim for customer satisfaction and offer returns under specific conditions.
2. Return Eligibility
• Downloadable Products: Due to their nature, downloadable products are non-refundable unless they are defective.
3. Return Process
If you encounter issues with a downloadable product, contact us within [7] days of purchase at [emsdigitalsolutions@gmail.com] with your order number and details of the issue.
4. Refunds
After verifying the issue, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within [7-10] business days.